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Information about our Emergency Notification Process

November 22, 2017

Dear Carthage students, faculty, and staff,

Last Thursday, Carthage employed our emergency notification system, or ENS, to respond to mounting concerns regarding an incident that had occurred earlier in the evening. The initial incident was quickly resolved by Carthage Security; there was never a threat to campus.

We want to assure our campus community that in the event of any threat of potential harm to students, faculty, staff, and/or campus facilities, our emergency notification system would be activated.

We have received a number of questions since Thursday about how our ENS works. We want to take this opportunity to tell you more about this important tool, and the other tools we would use to communicate with the Carthage community should an emergency situation arise.

About our ENS

Carthage partners with the nationwide ENS software company Everbridge Inc. for our emergency notification services. Everbridge is used by the 25 busiest North American airports, eight of the 10 most populated U.S. cities, and more than 1,000 hospitals.

In situations where there is a threat to the campus community, the ENS would send campus alerts in the following ways:

  • Text message
  • Email message
  • Secondary email message
  • Cell phone call
  • Secondary/home phone call

You may receive repeat messages across a variety of platforms until you confirm receipt; we do this to ensure the message was delivered.

Receiving Alerts

All registered Carthage students, faculty, and staff are automatically enrolled to receive emergency notifications. The ENS system updates all records on a weekly basis so that new members of the campus community are added to the emergency contact list.

All Carthage community members are regularly prompted to update their emergency contact information and preferred method of communication through the My.Carthage campus portal. People can also update their contact information and preferences at any time through My.Carthage.edu. Log in to My.Carthage.edu and click on “Edit Emergency Contacts” at the bottom of the main landing page.

When We Use Alerts

Campus alerts are sent when there is a threat to the campus community, or when a message needs to be communicated to the entire community quickly. An ENS alert will be sent if there is a safety concern; in cases of severe weather, such as a tornado warning or winter storm; or when there is a campus emergency that requires people to take action. Advised actions may include sheltering in place, staying indoors, avoiding a certain area of campus, or some other action specific to the emergency at hand.

Anytime an ENS alert is sent, analytics are carefully reviewed to ensure the system worked properly. Any message that was not successfully delivered is researched, and the issue that prevented delivery is resolved. The ENS system is tested multiple times during the academic year. You should expect another test within the next 30 days.

Other Tools We Use

The ENS is one of a number of communication tools available to us. In addition, we post campus alerts on the www.carthage.edu website. A banner announcement will appear on the top of all www.carthage.edu webpages in the case of a weather-related closing or other campus emergency. Carthage can also utilize all campus phones to send an audible public safety announcement, mirror an emergency message on campus digital bulletin boards, employ the stadium broadcast system, and repeat ENS messages through speakers on all Security patrol vehicles.

Carthage is committed to providing a safe, healthy, and welcoming environment for all of our students and the entire Carthage community. A robust emergency notification system is a critical part of that. Please contact us if you have any additional questions.

Sincerely,

Kimberlie Goldsberry
Vice President for Student Affairs / Dean of Students

Bill Hoare
Associate Vice President for Business