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Fine Arts at Carthage

Box Office FAQs

Can I purchase tickets on the night of an event?

We recommend purchasing tickets in advance to secure preferred seating for reserved events. Tickets purchased one hour prior to the event will be selected by the Box Office at best available seating.

Where do I get my Will Call tickets?

Will Call tickets are available for pick-up in the lobby beginning one hour prior to the event with a photo ID. Will Call tickets must be paid in advance. Box Office cannot hold tickets without payment.

Are group tickets available?

Special benefits and discounts are available for group ticket purchases. To order tickets for a group 10 or more, contact the Ensemble and Events Manager at 262-551-6215.

Do you provide refunds or exchange tickets?

All sales are final. No requests for cancellations or refunds are accepted. If an event is multiple nights and tickets are still available, the Box Office can exchange tickets after they have been purchased for a different night (not for a different show). Ticket exchanges are $2.00 per order.

If the event is cancelled, the Carthage Fine Arts Box Office will make every effort to contact patrons via email or phone. Refunds on tickets purchased are made for a cancelled or postponed event only.

What payment methods are accepted?

Carthage accepts American Express, Discover, MasterCard, and Visa credit cards; checks made out to “Carthage College”; and cash (please no bills larger than $20).

The Carthage Fine Arts Box Office and the Online Box Office uses Address Verification System (AVS) to verify the address of a person claiming to own a credit card. The system checks the billing address provided by the user with the address on file at the credit card company. Please remember to use the proper billing address when purchasing tickets with a credit card.

Are there additional ticket fees?

  • All online orders are subject to a $1.00 per ticket fee.
  • An additional delivery fee of $2.00 will be charged to mail tickets. (We will not mail tickets 7 days prior to the event.)
  • Ticket exchanges to the same event but different date are $2.00 per order. 

What happens if I arrive late?

Out of courtesy to the artist(s) and patrons, anyone arriving after the performance has started will be seated at the discretion of ushers.

Are children welcome?

We welcome children old enough to enjoy our events. Please note, all guests regardless of age are required to have a ticket.

Where do I park when attending Carthage fine arts event?

Visitor parking is available in Lots A, B, and C. See campus map.