All Stories

Carthage employees have access to a variety of wellness, family, and legal services free of charge, or at a reduced rate through Integrated Behavioral Health (IBH).

To access to services, visit: https://ibhworklife.personaladvantage.com/

  • Username: matters
  • Password: wlm70101 
  • Once you are logged into the system, you will be able to create your own account.

This service provides helpful online resources and access to professional counselors via phone, email, or instant message. Individuals can also arrange for up to three face-to-face counseling sessions with an IBH network provider free of charge as part of the WorkLifeMatters service. In addition to health and wellness services, legal services can be accessed with a free initial 30-minute consultation with an attorney, and a 25 percent discount on attorney services thereafter. Employees have unlimited phone support for financial problems or planning needs, and referral for face-to-face for more complex issues are provided for a fee.

Services provided for free or at a reduced charge include:

  • Unlimited (free) consultation with an EAP counselor 24/7 at 1-800-386-7055
  • Referrals to local counselors with up to three sessions free of charge
  • Dependent care and caregiving
  • Legal and financial assistance
  • Adoption assistance
  • Basic tax planning
  • Adult re-entry programs 
  • Before/after school programs 
  • Managing credit and collections
  • College planning
  • Day care/elder care
  • Debt counseling
  • Financial aid resources
  • Home buying
  • Finding a preschool
  • Immigration services
  • Lifestyle and fitness management
  • Help with work/life balance
  • Anxiety and depression 
  • Career development 
  • Divorce and separation
  • Drugs and alcohol
  • Relocation services

Program services are provided by Integrated Behavioral Health Inc., and its contractors. Guardian does not provide any part of WorkLifeMatters Program services. Guardian is not responsible or liable for care or advice given by any provider or resource under the program. This information is for illustrative purposes only. It is not a contract. Only the Administration Agreement can provide the actual terms, services, limitations and exclusions. Guardian and IBH reserve the right to discontinue the WorkLifeMatters Program at any time without notice. Legal services provided through WorkLifeMatters will not be provided in connection with or preparation for any action against Guardian, IBH, or your employer.